Returns Policy

At Electric Bicycle Company, we are confident that we can find the right e-bike for you. Occasionally, a customer may not be totally satisfied. In this case, you can return the bike to us within 14 days of purchase.

Please contact by email with the details of your purchase and reasons for return.

To return an unwanted item, the item must be ‘As New’. This means in the exact condition that it was delivered. The bike must be unused, with all original packaging and documentation that was provided.

If the bike is not in satisfactory condition, you may receive a partial refund, or no refund at all.

Warranty issues will all be taken care by our in-house technicians. If the bike is deemed to have been used in an unsafe or improper manner, this may cause it to be void of its warranty and this returns policy.

Any damage caused in transit must be reported to us within 48hours of delivery.

We are not able to refund the cost of postage (both the original delivery charge and return postage) unless the item is faulty in the first 30 days.

If you would like to request reimbursement for postage applied to any incorrectly advertised, damaged or faulty items then just get in touch with us via email.

For Faulty Items we will either arrange for a courier to collect the item from you at our cost or provide you a prepaid returns label.

Refunds will be processed within 2 weeks of the product being returned and deemed to be satisfactory condition.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Others

E-BIKES

ACCESORIES

BRANDS

OUR SEASONAL
SALE BEGINS

News

Latest News

Everything You Need to Know About the Different Types of E-Bikes

Colin’s top 5 folding bikes for the Summer

About Us

Accessories

Batribike

Batteries

Brands

ByoCycles

Returns Policy

Returns Policy

Links

ABOUT US

Follow Us

OUR SEASONAL
SALE BEGINS

E-BIKES

ACCESORIES

BRANDS

Search our bikes

Cyclescheme

SAVING YOU MONEY